05 Recover

Customers buy once and never return

Every month starts from zero — you pay to acquire the same kind of customer again and again.

What it costs you

Acquisition cost that never pays back

Where it shows up

The symptom appears here — the cause is often a stage earlier

  1. 01 / Discover

    Sees the ad

    A thumb-stopping Meta ad finds the right buyer in their Instagram or Facebook feed.

  2. 02 / Consider

    Reads the offer

    The hook, the offer and the creative give them a reason to tap now — not "later".

  3. 03 / Land

    Lands on the store

    A fast Shopify landing page that keeps the exact promise the ad made.

  4. 04 / Convert

    Buys — or abandons

    Checkout, COD, shipping, trust. Every bit of friction decides who pays and who leaves.

    buysabandons
  5. 05 / Recover

    Comes back on WhatsApp

    Automated WhatsApp flows win back abandoned carts and turn first orders into repeat ones.

Why it happens

No post-purchase journey

After the order, the brand goes silent.

Generic broadcasts

Blasting the whole list with the same offer trains people to ignore you.

No replenishment timing

Consumables run out and the customer reorders elsewhere.

How we fix it

  1. Post-purchase flows

    Order updates, how-to-use content and review requests on WhatsApp.

  2. Replenishment reminders

    Timed to when the product actually runs out.

  3. Segmented win-back

    Offers based on what each customer bought and when.

Other leaks

Check the rest of your funnel

All problems we fix

Let's find the leak in your funnel.

A free 30-minute audit of your ads, store and follow-up — with the three fixes we'd make first.